Responsible Gaming at krikria

Our Commitment to Responsible Gaming

krikria is built on the belief that online gaming should be a source of entertainment, not stress or financial hardship. We serve players across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and beyond — and we take our duty of care to each and every one of those players seriously.

Responsible gaming is not an afterthought at krikria. It is a core pillar of how we operate. From the moment you register an account, our platform is designed to give you complete visibility of your gaming activity and full control over how you engage with our games. Every tool described in this guide is available free of charge to all registered players and can be activated without any waiting period.

We recognise that for a small number of players, gambling can become a problem. Gambling disorder is a recognised condition, and it can affect anyone regardless of age, income, or experience. krikria is committed to identifying players who may be at risk, intervening with care and sensitivity, and ensuring that anyone who needs help can access it quickly and without stigma.

Our responsible gaming programme encompasses age verification, personalised player limits, self-exclusion tools, player behaviour monitoring, and a 24/7 bilingual support team trained in welfare concerns. We also encourage players to use the independent support organisations listed in the Support Resources section of this page.

18+ Age Restriction Policy

krikria operates a strict 18+ age policy. It is illegal and against our Terms & Conditions for any person under the age of 18 to register an account, make a deposit, or participate in any real-money game on the platform. This policy applies to all players regardless of their location within Bangladesh.

During the registration process, all applicants are required to confirm that they are aged 18 or above by ticking an explicit declaration. This is not merely a formality — krikria actively enforces this requirement through our Know Your Customer (KYC) identity verification process, which requires all players to submit a government-issued photo ID (National Identity Card, passport, or driving licence) before their first withdrawal is processed.

Where krikria has reasonable grounds to suspect that a player may be under the age of 18, we reserve the right to suspend account access pending verification. Any account found to belong to a person under 18 will be immediately closed, all funds will be returned (minus any winnings derived from wagering), and all associated data will be deleted in compliance with our Privacy Policy.

If you become aware that a person under the age of 18 has registered or is using a krikria account, please contact us immediately at support@krikria. We will investigate and act within 24 hours of receiving your report.

Deposit Limits & Budget Controls

One of the most effective ways to keep gambling fun and affordable is to set a personal budget before you play and stick to it. krikria makes this straightforward by providing three tiers of deposit limit controls that you can configure at any time from your account settings.

Daily Deposit Limit: Sets the maximum amount (in BDT) that you can deposit within any 24-hour rolling period. For example, if you set a daily limit of ৳2,000, you will be unable to deposit further funds on krikria until 24 hours have elapsed since your first deposit of the day.

Weekly Deposit Limit: Sets the maximum total deposit across a 7-day rolling window. This is particularly useful for players who prefer to budget on a weekly basis, as many households in Bangladesh manage finances weekly around market days and pay cycles.

Monthly Deposit Limit: Sets a ceiling on your total deposits within any calendar month. Setting a monthly limit aligned with your disposable entertainment budget ensures that gaming costs never exceed what you can comfortably afford.

In addition to deposit limits, krikria also provides loss limits and wager limits. Loss limits cap how much you can lose in a given time period; wager limits restrict the total stake you can place across all games. Together, these tools give you granular control over your gaming spend and help prevent any single session from having a disproportionate financial impact.

Time-Out & Cool-Off Periods

Sometimes the most responsible decision is simply to step away from gaming for a period. krikria's time-out feature allows you to temporarily suspend access to your account for a defined period without permanently closing it. This is ideal for players who feel they need a break but are not ready to commit to a full self-exclusion.

Available time-out durations on krikria include:

• 24-Hour Time-Out: Immediate suspension of account access for one full day. Useful after a long gaming session or a losing streak where you want to pause and reflect.
• 48-Hour Time-Out: A two-day break, often enough to regain perspective after a difficult session.
• 7-Day Time-Out: A full week away from the platform, recommended if you notice your gaming habits affecting your mood, sleep, or daily responsibilities.
• 30-Day Time-Out: A month-long cooling-off period, often a meaningful first step for players who are beginning to question their relationship with gambling.

During any active time-out, your krikria account remains in place — your balance, transaction history, and preferences are preserved — but you will be unable to log in, place bets, or make deposits. All marketing and promotional communications will be paused for the duration of your time-out.

Self-Exclusion Tools

Self-exclusion is a formal commitment to stop gambling on krikria for an extended period. It is a stronger measure than a time-out and is intended for players who recognise that their gambling has become problematic or who simply wish to step away from online gaming altogether.

krikria offers the following self-exclusion periods:

• 3-Month Self-Exclusion: A meaningful medium-term break, suitable for players who are concerned about their current gambling patterns.
• 6-Month Self-Exclusion: A longer commitment that gives players significant time to address any underlying issues with professional support if needed.
• 12-Month Self-Exclusion: A full year away from krikria, after which re-registration requires a formal review by our responsible gaming team.
• Permanent Self-Exclusion: A lifetime ban from krikria. This decision is irreversible and represents a total exit from the platform. No re-registration will ever be accepted.

When you self-exclude, krikria will close your account, return your available balance (minus any pending bonus requirements), and add your details to our internal exclusion registry. You will be removed from all marketing lists immediately. Should you attempt to register a new account during your exclusion period, our verification systems are designed to detect and block duplicate registrations.

To activate self-exclusion, contact our support team at support@krikria with the subject line "Self-Exclusion Request". Include your registered email address and the exclusion period you wish to apply. Our team will process the request within one hour and send you a written confirmation.

Recognising Problem Gambling

Problem gambling is defined as gambling behaviour that causes harm to the individual, their family, or their wider social circle. It exists on a spectrum — from mild concerns about spending too much time or money on gambling, to severe addiction that affects every area of a person's life. Recognising the warning signs early is the most important step toward getting help.

The following are common indicators that gambling may have become a problem:

If you recognise three or more of these signs in your own behaviour, we encourage you to take immediate action. Start by using the time-out or self-exclusion tools described in this guide, and reach out to our support team or one of the independent organisations listed in the Support Resources section below. Early intervention makes a significant difference in recovery outcomes.

Support Resources & Contacts

If you feel that gambling is negatively affecting your life or the life of someone close to you, please reach out for help. The following resources are available to players in Bangladesh and internationally.

krikria Support Team: Our 24/7 bilingual support team (English and Bengali) is available via live chat on the krikria platform and by email at support@krikria. We can activate limits, time-outs, and self-exclusions, and we can refer you to professional support organisations. Average live chat response time: 2–5 minutes, Bangladesh Standard Time (BST, UTC+6).

Kaan Pete Roi (Bangladesh): Bangladesh's first and most established emotional support helpline, providing free, confidential telephone counselling to individuals experiencing distress, including issues related to problem gambling. Available to callers across Bangladesh in Bengali and English.

National Mental Health Helpline (Bangladesh): Operated under the Directorate General of Health Services, the national mental health helpline provides free counselling and referral services for individuals experiencing behavioural health conditions, including gambling-related harm.

Gamblers Anonymous (International): A worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Online meetings are available internationally at no cost.

GamCare (International): A leading provider of information, advice, and support for anyone affected by problem gambling. GamCare's online resources, self-assessment tools, and counselling referral services are available to players worldwide.

krikria is committed to making responsible gaming resources as accessible as possible. If you would like us to send you information about any of the above support organisations, or if you wish to discuss your gaming habits with our welfare team in confidence, please contact us at support@krikria with the subject line "Welfare Support".

Protection of Minors

Protecting children from exposure to gambling is one of krikria's most serious obligations. We employ a multi-layered approach to minor protection that combines technical safeguards, identity verification, and player education.

Age Gate at Registration: All new accounts must pass an age declaration gate confirming the applicant is 18 or older. Date of birth is collected at registration and cross-referenced during KYC verification against government-issued identification.

KYC Identity Verification: Before processing a first withdrawal, every player must submit a copy of a valid National Identity Card, passport, or driving licence. This document check confirms both identity and date of birth, ensuring that no person under 18 can access real-money gaming on krikria.

Shared Device Guidance: krikria strongly advises all players to log out of their account after every session, particularly on devices shared with family members. Never save your login credentials on a shared browser. Consider using a password manager with biometric authentication to prevent unauthorised access.

Parental Control Software: We encourage parents and guardians to install certified parental control and content-filtering software on devices accessible to minors in their household. These tools can block access to gambling websites across all browsers and apps.